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Maggiano’s Employee Focus Group June 16, 2006

Posted by jyu in Uncategorized.

Two employee focus groups today.  The first one turns out to be a huge beaching session.  The second one is back of the house.  Only one speaks English.  A Spanish translator is used during the group.  They don't complain as much as the front of the house.  They are probably more holding back since they don't speak English.  However, it's a sure sign that Maggiano's has issues with their employee satisfaction. 

It's such a shocker to hear all the dirts coming out of the groups.  Since I like the brand a lot, it's really hard to believe their employees are so unhappy.  I guess sometimes it's hard to see the true inside by just looking from outside.



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